Series 216 - Complaints

Title and statement of responsibility area

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Complaints

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Reference code

CRICH 216

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Issuing jurisdiction and denomination (philatelic)

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Physical description area

Physical description

47 cm of textual records;46 photographs;13 plans

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Archival description area

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([19-?] -)

Administrative history

The Engineering & Public Works Division is responsible for: the engineering design, and construction of the City's infrastructure and all City owned buildings; the delivery and maintenance of the local water supply; the maintenance of the sewer and drainage, dykes and irrigation system; the maintenance and development of current and long range engineering planning, the Geographic Information System (GIS), and drafting; the coordination of garbage, recycling collection, litter collection and environmental protection services on behalf of residents; the maintenance of the City’s road network; and providing, managing and operating a mixed fleet of vehicles, heavy equipment and an assortment of specialized work units for the City operations.

Custodial history

Scope and content

Series consists of correspondence, memoranda, work orders, photographs and plans relating to the Engineering Department's response to public works and services maintenance requests from the public. Files within the series are arranged into general complaints, such as pot holes, broken sidewalks, and signage, with separate files for specific issues, such as drainage, flooding, pollution, vandalism, littering, tree maintenance, and traffic

Notes area

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Access restrictions apply based on Protection of Privacy legislation

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BCAUL control number: CRICH-SER-216

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